Why Your Restaurant Needs a Back Office POS

Written by  on 19 November 2015

POS Buyers GuidePOS systems can store and generate a wealth of information for managers and owners to access. However, there are several reasons you should have a back office POS to access this information.

1. Privacy

Quick service restaurant POS systems can generate and store sensitive information, like credit card and payroll data, that is only meant for certain audiences. In this day and age, with the increase in POS data breaches all across the world, an employer can never be too careful when it comes to protecting vital information. Having a back office POS means managers no longer have to pull reports in a public space.

Chances are there won’t be a phone near the front-of-house POS, and if there is, it is meant for call-in orders. Managers benefit from having a separate phone to call employees for scheduling purposes as well as suppliers, corporate offices, and maintenance contractors. If you have to pull reports and make these calls at the counter, your establishment’s workflow can be disrupted. A back office POS will put you in the right environment to manage your business.

2. Manage without tying up POS systems

Without a back office point of sale system, you would have to run all your reports, access sales information, do payroll, and schedule employees on the same POS that your employees take orders on. By occupying a POS like this, you are reducing the employees’ capability to take orders, which could lead to longer lines. Customers may also approach you to place their orders while you are doing this, which can frustrate them and slow you down. Plus, you really aren’t going to want to do this kind of work right in front of the kitchen with the hustle and bustle of quick service work going on all around you.

3. Organization

Trying to manage a restaurant on a front-of-house POS rather than a back office POS would be a nightmare for organization. Managers need to have their own office where they can keep all of their business information organized and easily-accessible. If you are managing on the front-of-house POS, you will continually have to walk back and forth from your office to the point of sale

An example of this would be when tracking inventory. A back office POS can show you inventory on everything in the store in real-time. If you need to manually double-check on any of these numbers, you would only need to walk back and forth or print off the relevant information – both of which are less efficient than a back office POS.

4. Access large amounts of data

There are two types of back office POS systems you can choose from. You can either have a fixed system where all data is stored on a local PC in the manager’s office, or you can have a cloud POS system where your data is stored on a cloud but your POS software is stored on the POS hardware. Your front-of-house POS devices can only hold so much information on them, and accessing the information from the cloud (if you are using one) is a laborious activity for your POS devices. However, having a back office POS allows you to access this information with ease because it is designed for accessing information rather than taking orders and processing payments.

Utilizing a back office POS in your quick service restaurant will enhance the productivity your restaurant as a whole, will allow you to appear more professional to your employees and customers, and will keep your data safe and secure. Keep the front of your kitchen focused on the customer and not on the business.

POS Buyers Guide

Read 1172 times Last modified on Monday, 23 November 2015 13:43

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