4 Reasons Why You Need a POS Maintenance Agreement

Written by  on 10 September 2015

Your business’s point of sale system is a critical part of your operations. Not only is it a huge monetary investment, but it’s an investment of time and effort. Your employees are trained to use it; your customers trust that it will properly accept their payments; you rely on it for your daily operations. With all that’s riding on this single piece of equipment, you need to ensure that you’re doing all that you can to protect your investment. One of the simplest and most beneficial ways is to get a POS maintenance agreement.

  1. Predictable costs

Each year, you budget costs for labor, inventory, and other expenses. Without a POS maintenance agreement, however, unpredictable (and large) expenditures could be lurking around every corner. You can’t choose when your POS system will go down, or how much it will cost to repair it out of pocket. What you can predict is the regular costs of a POS maintenance agreement. You can budget monthly, quarterly, or annual payments to keep your system operating properly—offering you (and your accountant) total peace of mind.

  1. Easier decision making

Maintaining a POS system without a contract can be expensive. You never want to put yourself in a position where you’re unsure if you should maintain your POS or put your money into other important facets of your business. With a POS maintenance agreement, the decision is made up front with smaller regular installments, so you can focus on running your business.

POS maintenance agreements can also enable you to view reports on your service. If you have multiple restaurants or locations, reports from your maintenance providers can tell you how often specific restaurants are requesting service. High requests could indicate operator errors or system misuse. This can also help you monitor the maintenance requirements throughout the life of your equipment. If after five years, there’s a trend towards more frequent maintenance, it may be time to upgrade your equipment. This reporting function simplifies the decision process by providing you with the critical information you need.

  1. Software Updates

Updating your software can require additional expenses, including both the software and the installation. However, with a POS maintenance agreement, those updates can be included with the contract. Again, allowing you to easily budget for the future of your POS system.

  1. Preventative Maintenance

In life, we take preventative measures all the time. We take vitamins to protect our health. We change our car’s oil to prevent engine failure. We get security systems to guard our home. Likewise, you should be taking steps to prevent the failure of your POS system, averting downtime and critical data loss. With a POS maintenance agreement, your service provider will indicate if they notice any potential red flags. Say you’re having the screen fixed, but there’s also a fan failing. With a POS maintenance agreement, your provider will also fix the fan—preventing you from paying for the additional fixes you would have incurred if you didn’t have a contract.

You can’t predict the future of your POS system, but you can make managing its maintenance easier with an agreement from your vendor. More predictable costs, easier decisions, software updates, and preventative maintenance are just a few of the many benefits of a POS maintenance agreement. Stop worrying about the life of your equipment and start focusing on running your business.

Read 532 times Last modified on Thursday, 10 September 2015 15:10

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